Shipping policy
Shipping Policy
At NAKEDELEMENT, we aim to deliver your order as quickly and efficiently as possible.
Processing Times
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
Once your order has been processed, you will receive a confirmation email with tracking details.
Pre-Orders
If you purchase a pre-order item, please note:
- Processing times will be longer than standard orders
- Estimated shipping dates will be provided on the product page
- Delays may occur due to production or shipping factors outside our control
If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available.
Shipping Rates & Delivery Times
Australia
- Standard Shipping: 7–14 business days
- Express Shipping: 5–7 business days
International
- Standard International: 7–21 business days
Shipping costs are calculated at checkout based on your location.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.
Incorrect Address
It is the customer’s responsibility to ensure all shipping details are correct.
If an incorrect address is provided:
- We are not responsible for lost or undelivered parcels
- Additional shipping fees may apply to resend your order
Lost or Stolen Packages
Once your order has been marked as delivered, NAKEDELEMENT is not responsible for lost or stolen packages.
If your package is missing, we recommend contacting the shipping carrier directly.
Delays
Shipping times are estimates and may be affected by:
- Courier delays
- Customs processing (for international orders)
- High demand periods (e.g. product drops)
We are not responsible for delays outside of our control.
Contact
For any shipping enquiries, please contact us at:
nakedelementco@gmail.com